60 Days Free Exchange Guarantee

60 Days Free Exchange Guarantee


KITEBOARDING.CZ

Free exchange of goods for up to 60 days. No more worries about an inappropriate kite gift or purchase. Don't be scared to shop with us! More

Product code: ZARUKA60 Shipping and Payment

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KITEBOARDING.CZ

Free exchange of goods for up to 60 days. No more worries about an inappropriate kite gift or purchase. Don't be scared to shop with us! More

Product code: ZARUKA60 Shipping and Payment

Free exchange of goods for up to 60 days. No more worries about an inappropriate kite gift or purchase. Don't be scared to shop with us!

The law gives the buyer the opportunity to return new goods within 14 days of receipt of the goods (see our GTC).

In addition, beyond the law, we provide the possibility of a free exchange of purchased goods for up to 60 days from its receipt.

No more worries about an inappropriate kite gift or purchase. If the goods do not suit you, we will exchange them for other.

 

How to exchange goods?

1) Download the "Exchange of goods" form and send it completed with the returned goods to our Ostrava address.
2) We will contact you and solve everything quickly
No worries!
 

Guarantee conditions:

1) The buyer has the right to a free exchange within 60 days of receipt of the goods, with the exception of goods modified according to the wishes of the buyer, or audio and video recordings and computer programs, if the buyer has broken their original packaging.
2) The buyer undertakes to exercise his right to a free exchange by a written communication sent to the seller's address or handed over in person to the seller. The seller undertakes to take over the goods in person, or from the carrier only if no payment (cash on delivery, etc.) is required against acceptance.
3) In the case of a free exchange, the buyer is obliged to return the goods in their original, unused and undamaged condition and in the original packaging, including instructions for use and the original tax document, or other delivered documents (eg discount coupon, etc.). If the buyer does not do so, free exchange is not possible and the goods will be handed over to the buyer in person or sent back to the buyer at the buyer's expense with a written statement of the reason for the invalidity of the warranty.
4) The seller will provide a free exchange of goods to the buyer for other new goods up to the selling price of the returned goods, or with a surcharge if the returned goods have a lower value (original selling price) than new goods.
5) Refunds are not possible (except for the legal right to withdraw from the purchase).
6) The procedure for exchanging goods is similar to the legal return of goods within 14 days.